Shree Mumbadevi Mandir Charities logo

Shree Mumbadevi Mandir

॥ श्री मुंबादेव्यै नमः ॥

Privacy Policy – Mumbadevi Mandir

Shree Mumbadevi Mandir Charities ("Mandir", "we", "us", or "our") respects the privacy of devotees, visitors and users of the Mumbadevi Mandir website ("Website"). This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, and the choices available to you.

By using the Website or voluntarily submitting personal information through our forms or communication channels, you acknowledge this Privacy Policy.

1. Information We May Collect

Depending on how you use the Website, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Address or city
  • Contact or enquiry details
  • Puja or Seva request information
  • Information you voluntarily provide when communicating with us
  • Basic technical information such as IP address, browser/device type, operating system, date and time of access, pages requested and security information

We request only information reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use personal information to respond to enquiries; communicate with devotees; provide information about Darshan, Puja, Seva and Mandir activities; process or assist with Puja and Seva requests; respond to donation-related enquiries; maintain administrative records; improve the Website; prevent spam, fraud and security threats; and comply with applicable law.

3. Contact Forms

Information submitted through Website forms may be used to respond to your enquiry and provide appropriate assistance. We may retain enquiry information for as long as reasonably necessary for communication, administration, record-keeping, legal compliance or dispute resolution.

4. Puja, Seva and Mandir Services

Information provided for Puja, Seva or other Mandir services may be used to identify the requester, process the request, communicate relevant information and maintain Mandir records. Only information reasonably required for the relevant service should be provided.

5. Donations and Payments

Where donations or payments involve a third-party payment service, that provider may process payment information under its own terms and privacy policy. The Mandir does not request sensitive credentials such as card PINs, UPI PINs, internet banking passwords, OTPs or CVVs. Never share such credentials with anyone claiming to represent the Mandir.

6. WhatsApp and Other Communication Channels

If you choose to contact us through WhatsApp, telephone, email or another third-party platform, the information exchanged may also be subject to that platform's privacy policy and terms. Do not send passwords, OTPs, UPI PINs or payment credentials through ordinary messaging channels.

7. Cookies and Similar Technologies

The Website may use cookies or similar technologies necessary for functionality, language preferences, sessions and security. You can control or restrict cookies through your browser settings, although some Website functions may be affected.

8. Third-Party Services

The Website may contain or use third-party services or content, including Google Maps, web hosting and infrastructure services, security and technical services, WhatsApp, external payment services where applicable, and external websites. Third parties may process information according to their own policies.

9. Sharing of Personal Information

We do not sell your personal information. We may share information where reasonably necessary to provide requested Mandir services, process payments or donations through authorized providers, operate and secure the Website, comply with lawful requests, or protect the rights, property or safety of the Mandir, devotees or others.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction. However, no website or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate administrative records, enquiries, disputes, legal or regulatory requirements, and Website security. When no longer reasonably required, information may be deleted, anonymised or securely disposed of, subject to applicable requirements.

12. Your Privacy Rights

Subject to applicable law, you may request information about personal data relating to you, correction of inaccurate information, deletion where legally permissible, withdrawal of consent where processing is based on consent, and assistance with privacy-related questions or complaints.

13. Withdrawal of Consent

Where processing is based on your consent, you may request withdrawal of that consent. Withdrawal does not affect processing lawfully carried out before withdrawal and may affect our ability to provide certain services.

14. Children's Privacy

The Website is intended for general use. We do not knowingly seek personal information from children except where appropriately provided or handled with a parent or guardian or as otherwise permitted by applicable law.

15. External Links

The Website may contain links to external websites, social-media platforms, payment services or other resources. Their privacy practices apply when you use those services.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in Website functionality, Mandir services, data practices, security measures or applicable law. The updated version will be published with a revised Last Updated date.

17. Contact Us

Shree Mumbadevi Mandir Charities
Mumbadevi Road, Zaveri Bazar, Mumbai – 400002
Phone: 022 22424974
Email: mumbadevimandir@yahoo.co.in

For privacy requests or complaints, please include sufficient information to help us identify and respond to your request.

18. Applicable Law

This Privacy Policy shall be interpreted in accordance with laws applicable in India, including applicable data-protection requirements.

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