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Shree Mumbadevi Mandir

॥ श्री मुंबादेव्यै नमः ॥

Refund & Cancellation Policy – Mumbadevi Mandir

This Refund & Cancellation Policy explains how cancellations and refunds are handled for donations, Puja, Seva, bookings and other transactions made through the Mumbadevi Mandir website.

Refund and cancellation eligibility depends on the nature of the transaction and the terms communicated at the time of booking, payment or donation. Requests are reviewed by Shree Mumbadevi Mandir Charities on a case-by-case basis, subject to applicable law and the specific terms of the service.

1. Puja & Seva Bookings

Once a Puja or Seva booking has been confirmed, cancellation or refund may not be available where arrangements, materials, priestly services or other resources have already been committed. Where cancellation is permitted, the applicable cancellation conditions shown at the time of booking will apply.

2. Donations

Voluntary donations made to the Mandir are generally treated as final and are not refundable once successfully received. If a donation is made in error, duplicated, or affected by a technical or payment issue, the Mandir may review the request and take appropriate action.

3. Failed, Duplicate or Incorrect Payments

If your bank account or payment method has been debited but the Website does not confirm the transaction, please contact us with the transaction or reference number and relevant payment details. Duplicate payments or payments received incorrectly may be investigated and, where appropriate, refunded through the original payment method or another suitable method.

4. Cancellation by the Mandir

If the Mandir cancels or is unable to conduct a confirmed Puja, Seva or related service, the Mandir may offer rescheduling, adjustment, credit or refund as appropriate to the circumstances and applicable transaction terms.

5. Refund Processing

Where a refund is approved, the amount and method of refund will depend on the original transaction, payment method and applicable processing arrangements. Any unavoidable payment-processing or transaction charges may be deducted where permitted and applicable.

Bank or payment-service processing times are outside the Mandir's direct control, so the time taken for the refunded amount to appear in the customer's account may vary.

6. How to Request a Refund or Cancellation

Send your request to mumbadevimandir@yahoo.co.in with the following details:

  • Name of the devotee or donor
  • Registered mobile number
  • Date of transaction
  • Puja, Seva or donation details
  • Receipt number or transaction/reference number
  • Reason for the request

Please do not send passwords, PINs, OTPs, card CVV numbers or other confidential payment credentials.

7. Review of Requests

Submitting a refund or cancellation request does not by itself guarantee approval. The Mandir may request additional information needed to verify the transaction and determine the appropriate resolution.

8. General Conditions

Refund and cancellation decisions may depend on the nature and status of the transaction, whether services or arrangements have already been committed, and any specific conditions communicated at the time of booking or payment.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

9. Changes to This Policy

Shree Mumbadevi Mandir Charities may update this policy when its services, payment arrangements or legal requirements change. The latest version will be published on this page with a revised “Last Updated” date.

10. Contact Us

Shree Mumbadevi Mandir Charities
Mumbadevi Road, Zaveri Bazar, Mumbai – 400002
Phone: 022 22424974
Email: mumbadevimandir@yahoo.co.in

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